At CIP we believe in providing support to our customers throughout your relationship with us -- from pre-sales to post-sales, we take care of you.
All of our service technicians are factory trained and certified by the manufacturers that we represent which allows us the unique position of supporting the products that we sell. Large format scanners, inkjet plotters, and wide format engineering copiers from HP, Xerox, and Calcomp are all covered by our technicians, and the service we provide is among the best in the industry.
CIP's customer support offers a variety of personalized services that flow through our customer service desk including product management and product training, as well as full life-cycle sales and technical support from your sales team.
We offer extended warranties on new and used equipment or you may choose service on a pay-per-call basis. Our technicians, depending on your location, can come to your office or you can send your equipment to our in-house service department.
Get the best training available for your team: Educating your front-line users on the features and usability of your hardware and software is critical to capitalizing on available productivity efficiencies, and therefore, maximizing the return on your investment.
The average front-line user capitalizes on only 3% of the productivity features available on a networked MFP (Multi-Function Printer), resorting instead to old, time- and money-wasting workflow practices. With just one or two start-up training sessions, and one or two follow-up training sessions, you can convert your end-users into power users -- then sit back and watch the productivity enhancements.
Contact our to arrange a training session on some or all of your devices.
Mail our support team to learn more about training options, warranties, or if you happen to be experiencing an issue with your equipment or software. Whether you purchased it from us or not, CIP can fix your problem.
Our support team will respond to your email inquiry within 1 hour of receiving your email.
If your support need is not addressed by one of the links on this page, or you are unsure who you should contact for your particular issue, please call 1-800-265-4350 or
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