Industry Leading Service and Customer Support

We characterize customer service and customer support as two sides of the same coin, both of which give you a business advantage when chosing CIP.

Customer Suppport

Customer support involves attention to many things that may go without saying, but we might as well say them anyways.

Professional and courteous staff, timely responses to your enquiries, and a customer-first attitide are all part of the CIP Advantage but more then that, customer support also also means taking a consultative approach to serving you.

A Consultative Approach

Our consultative approach is about learning what your unique requirements are, your business challenges, and how your workgroups actually work, and then providing both pre-sales and post-sales support so that your experience with CIP is one of complete satisfaction.

Through the consultation process you help us understand what your needs are by answering questions such as:

• How many people are in your workgroup?
• How much overall printing do you currently do (and anticipate doing in the future)?
• How much colour printing do you currently do (and anticipate doing in the future)?
• What are some of your critical considerations for your end-users?
• Print speed;
• Print quality;
• Print queue wait times;
• Consolidating devices (print, copy, fax, scan);
• Software;
• Maintenance and service;
• What are your budgetary considerations?
• Have you considered your paper and supplies options?
• What type of network are you running?
• What print software are you currently using?
• What is your actual workflow like?
• What frustrates you the most about your current printing process?

And then we help you understand what your options are such as:

• Printing and plotting hardware;
• Digital MFP hardware;
• Plotting and printing software;
• Leasing and purchasing options;
• Maintenance and service program options;
• Hardware and software enhancements can boost your productivity;
• and your total cost of ownership;

Our approach differs from most of our competitors because by listening to what you want, and what your current workflow actually is. Because of this approach we are able to provide you with a positive buying experience that extends beyond your initial purchase.

In fact, because we get to know your business in detail, we are in a much better position to save you money by providing you with tools (hardware, software, service and training) that compliment how you work.

Customer Service » In-House Service Department

One of the undeniable advantages to you by using CIP is that not only are our sales executives product-smart and business solution savvy, but we also have an in-house service department with both factory and in-house trained and certified technicians for all equipment we sell, including HP, Sharp, Seiko, and Contex.

What we can't repair quickly at your place of work, we bring to our service department for repair » we avoid the dreaded "must ship to manufacturer" option at all cost.

We bring unparalleled technical expertise, leading hardware maintenance and support plans, and the lowest issue resolution and "break-fix" turn-around times possible, all of which bridges our support, maintenance, and repair services with you and your end-users.

The bottom-line advantage for you is that your print environment stays up and running like it is suppose to, fostering efficiency, productivity, and top quality outputs everytime.

Put our service and support to work for you.